How can we help?

Our team of Amazon Ads experts is ready to assist you. Whether you have a technical question or need help optimizing your TACOS, we've got you covered.

Get in touch

Fill out the form and we'll get back to you within 24 hours. For urgent matters, please reach out via our official email.

Email Support

support@madskilled.com

Technical Documentation

Access our developer portal for API documentation and integration guides.

Frequently Asked Questions

Is my data secure?

Yes. MadSkilled uses official Amazon OAuth and AES-256 encryption. We never see your Amazon password, and your data is stored in isolated, secure containers.

How long does the initial sync take?

Initial historical sync (up to 90 days) typically takes 15-45 minutes depending on the size of your catalog and the amount of ad spend data.

Can I connect multiple regions?

Absolutely. You can link accounts from North America, Europe, and the Far East regions simultaneously for a global view of your profitability.

How accurate is the TACOS calculation?

Our TACOS metrics are calculated using real-time SP-API revenue and high-fidelity V3 Advertising spend, ensuring a reconciliation rate of over 99.5%.